Privacy Policy

Voice input & transcripts. When you speak with a Vocenta agent, your speech is converted to text to generate a reply. Conversations may be stored as transcripts so the business you're talking to can review and improve them.

Contact details. If you leave your name, email or phone number with an agent or a form, that information is stored as a lead for follow-up by the business.

Technical data. Basic usage data such as pages visited, agent sessions, language chosen and response timings, used to keep the service fast and reliable.

We use this data only to operate the service: answering your questions, handing conversations to the right team, sending follow-ups a business has requested, and improving answer quality. We do not sell your data, and we do not use your voice or transcripts to advertise to you.

Vocenta runs on trusted infrastructure: Supabase (database, storage and authentication), OpenAI and Google Gemini (language understanding), ElevenLabs (voice), Resend (email delivery) and Twilio (phone calls). Each is bound by its own security and privacy commitments and processes data only to deliver the service.

When a Vocenta agent is embedded on a business's website or app, that business controls the agent's knowledge and can access the transcripts and leads from its own conversations. Access is restricted to authorized staff of that business — visitors can never see another visitor's data.

Transcripts and leads are retained only as long as the business needs them, and can be deleted by the business at any time from its dashboard. You may request access to, correction of, or deletion of your data by writing to us.

Data is encrypted in transit and at rest, with strict row-level access controls so each business and each user can reach only their own data. Voice, dashboard and admin access require authentication.

You can talk to most agents without giving personal details — personal information is only stored when you choose to share it. You can ask a business to delete your transcript or lead, or contact us directly.

Questions or requests: contact@vocenta.cloud · Vocenta, ReOwn Organisation, near ECIL, Hyderabad, India.